Contact

Business Information


Store name: The Avenue Stitch

Company name: MASSITAWT LLC

Company Address: 127 N HIGGINS AVE STE 307D #2209, MISSOULA, MT 59802, United States

Business number: C1594195 - 16887102

Phone: +1 5172803460

Email: support@theavenuestitch.com

Monday to Friday | 09:00 – 17:00 ((MT) MOUNTAIN TIME – MONTANA)

Weekends | 11:00 – 16:00 ((MT) MOUNTAIN TIME – MONTANA)

We aim to respond to your inquiries within 24 hours.

Contact form

Frequently Asked Questions

How long will my order take to arrive?

Most orders arrive within 7-14 business days after being placed. You'll receive a tracking number by email as soon as your package ships so you can follow its journey.

Shipping times may vary slightly during peak seasons or due to customs processing for international orders.

How do I choose the right size?

Each product page includes a detailed size guide in the "Description" section. We recommend checking measurements carefully, as sizing can vary between styles.

If you're between sizes, we generally suggest sizing up for a more relaxed, comfortable fit.

What is your return policy?

We offer hassle-free 14-day returns on all orders. Items must be unworn, unwashed, and returned with all original tags attached.

Return shipping is complimentary. For full details, please see our Return & Refund Policy.

How can I track my order?

Once your order ships, we'll send a tracking number to the email address you provided at checkout. You can also visit our Track Your Order page at any time to check your delivery status.

What if my item arrives damaged or doesn't fit?

If your item arrives damaged, defective, or doesn't fit as expected, please email us at support@theavenuestitch.com within 14 days of delivery. Include your order number and a few photos if the item is damaged.

We'll make it right with a replacement, exchange, or refund.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

All transactions are processed through SSL-encrypted, secure payment gateways. Your payment information is never stored on our servers.